I have to admit, I did not read the instructions. As a result after multiple uses I cooked the gasket on the lid. I contacted them about how I did that and they asked “have you been removing the lid?” To backtrack a bit, had Lavabox talked to my mother, they would have anticipated this. Who reads instructions? Certainly not me.
Fortunately the Lavabox team is freaking awesome. They may not have anticipated how stupid I am, but they certainly resolved the problem, sent me a new gasket, and the instructions on how to remove the lid. I love these guys.
